Effective date: 15.04.2025

Welcome to cosmeticboom.com. Protecting your personal data and your privacy is very important to us. Below you will find detailed information about how we process your personal data.

1. For what purpose do we process personal data?

1.1 Purchases of goods and services

We process your personal data to fulfil the Purchase Agreement — to process your order placed via our website and deliver the goods to you. Your email address and telephone number are used to confirm the order, deliver a payment receipt, send an electronic invoice, and inform you about the status of your order or any individual communication regarding your purchase.

1.2 Marketing offers

We may send you commercial communications regarding similar products you purchased from us. You can unsubscribe at any time via the “unsubscribe” link in any marketing email. Unsubscribing is free of charge.

1.3 Customising content and improving website performance

We customise the content and recommend products based on your interests, using personal data collected over time (such as demographics, preferences, website usage). We also analyse behaviour to improve website functionality, usability, traffic statistics, and test new features.
We do not perform automated processing that produces legal effects on you.

If you submit a review of products on our website, we will process your personal data to publish your review.
If you comment on blog articles, we will also process and display your comments.

1.4 Customer support and communication

To respond effectively to your inquiries and solve potential problems with fulfilling Purchase Agreements, we use your personal data. We may also contact you to remind you about an incomplete order or inform you about the status of your order, request, or complaint.

1.5 Notification of product availability

If you subscribe to notifications for an out-of-stock product, we will notify you via the email address provided when the product is restocked.

1.6 Satisfaction assessment

After a purchase, you might receive a request to rate your shopping experience on our website to help us improve our services.

1.7 Improving services

We use personal data to continuously enhance our services and systems and to make business decisions based on comprehensive analytics. For these purposes, we anonymise the data as much as possible.

1.8 Protection, security, and dispute resolution

We may process your personal data to ensure the security of our systems, prevent fraud, enforce legal claims, resolve disputes, or meet regulatory requirements.

2. To whom do we transfer personal data?

Usually, we process personal data as a controller.
We transfer your personal data to partners only if necessary (e.g., to ensure payment or delivery), based on a legitimate interest, or with your consent.

2.1 Categories of recipients

We may transfer your data to:

Companies and processors to fulfil orders;
Payment service providers (for order payments);
Carriers (for product delivery and complaint resolution);
Suppliers or service centers (in case of product complaints);
Partners distributing commercial communications;
Operators of marketing tools;
Providers of customer service tools;
Technology vendors and cloud service providers;
Legal or financial representatives, courts (for legal obligations);
Public authorities (e.g., police, tax offices).

If third parties process your personal data independently based on their own legitimate interest, their privacy policies apply.

2.2 Data transfers outside the EU

In some cases, personal data may be transferred to third countries outside the EU. Such transfers are made only when appropriate safeguards are in place, such as standard contractual clauses issued by the European Commission.

3. For how long do we process personal data and how is it secured?

3.1 Security

Your personal data is transmitted securely using SSL encryption.
We secure our systems with technical and organisational measures to protect against data loss, unauthorised access, or misuse.
We continually improve security and require our processors to comply with GDPR.

Access to your customer account is password-protected. We do not have access to your password as it is stored in encrypted form.

Please keep your login details confidential and log out after using your account, especially when sharing your device.

4. How do we use cookies?

Cookies are small text files that help our website work properly and allow us to improve user experience.

4.1 Types of cookies we use:

Essential cookies: For basic website functionality (e.g., shopping cart, login).
Analytical cookies: To analyse website traffic and improve services.
Remarketing cookies: To display relevant advertising based on your interests.

Cookies may be session-based (deleted after closing the browser) or persistent (remain for a set period).
We also use tracking pixels for similar purposes.

Third-party cookies may be used for advertising, but they are anonymised and cannot directly identify you.

We store cookie data for a maximum of one year.

4.2 Managing cookies

Most browsers allow cookies by default but you can adjust settings to block or restrict cookies.
Blocking cookies may limit website functionality.
Anonymous browsing mode can also help limit cookie storage.

Browser settings help:

Chrome
Firefox
Internet Explorer
Android
iPhone and iPad

5. Contact us

For any questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

Email: sollos@cosmeticboom.com

We will respond without undue delay, within 30 days maximum. In complex cases, this period may be extended by up to two additional months with prior notification.